Case Study: WARBURTONS
Talking Heads works with Warburtons on their international communications. This case study introduces their joint product launch with Tesco, across Eastern Europe.
How do you say 'crumpet' in Polish?
Primarily pack copy, POS materials and international web copy was translated into 6 languages, however what turned out to be the biggest challenge was introducing crumpets to markets who had no idea what they were! Educating a market about a new product adds additional challenges - do they have something similar? Would they take to it? Why would they change their breakfast habits?
Understanding our client and copy content is key to delivering effective translations. Every Account Manager and Project Manager conducts research into the sector, company and products, ensuring their complete understanding of the content they are managing.
Talking Heads offers a fully immersive account solution, and provided Warburtons with confidence in quality, efficiency and pricing. Additional consumer research was carried out as our client was introducing a new product to the markets.
Process / Quality
At Warburtons' request, our ‘standard’ process was employed; review, pre-processing, translation, review, proofreading, review, spot-checking, formatting, post-processing, delivery and feedback. View process details here >>
Working from our in-house pool of over 11,000 worldwide linguists, internal recruitment was carried out to ensure the best linguists were chosen, based on mother-tongue language, sector expertise and experience in translating and copywriting for the sector, product and type of content. A selection of linguists was then shortlisted and trained / inducted to the account brand (incl. tone of voice) and project/s.
Having worked with Warburton for many years, the TM (Translation Memory) we hold for them is comprehensive. For each product which requires translation, we can achieve the highest level of consistency and quality, due to this referencing. Discounts are also made possible as many parts of standard text are kept on record. This TM also becomes part of any new linguist’s brand training / style guide. When a revised document is sent to us for the amendments to be translated, we load it into our TM and make changes to the revised sections only, ensuring the most cost effective and efficient result.
Files are sent to us either in MS Word or Adobe InDesign format. For either format, our ‘target’ language files must mirror the ‘source’ language files as much as possible, allowing for cultural localisation. This includes layout, imagery, indexing, contents tables, font choice and technical implementation (incl. for script languages such as Arabic). Print-ready files are returned.
All translations are produced within Warburtons' launch schedule, fitting into the design, copywriting, print and delivery of POS collateral to market.
Like any business, our customer Warburtons has very strict budgets. After discussion about their requirements at the beginning of their account setup, our client always knows where they stand, and can often work out an approximate cost before they even send the work to us. They find this extremely helpful when they are at the pricing stage of their product development.
We like the client to speak for themselves…