Public Sector Client Examples
Interpreting services to make public work easier
If Mum doesn't speak English and your Social Worker needs to communicate, Interpreters are a key part of the Social Services process.
If families are struggling to acclimatise to their new surroundings due to language and culture barriers, Talking Heads provides public sector translation solutions.
We provide Interpreters in all languages, who sensitively provide the link between two people who do not speak the same language. We manage the often complicated issue of potential conflict of interests within the community. Put simply, we understand your situation and what you are trying to achieve.
Our Interpreters have experience in social services contact sessions, court appearances, hospital and medical visits, etc.
Multilingual Services for the Public sector and social services
Translation of information booklets, letters, emails, case notes, reports and statements.
Multilingual media services, such as videos, webinars and social campaigns.
Face to face Interpreting for meetings, assessments, home-visits, contact sessions, etc.
Interpreters for court appearances, statement taking, visits to professionals (health, police, etc.).
Telephone Interpreting and Appointment Making.
Transcription, Subtitling, Voice-overs and other media services.
Linguist Training / Assurances
Our linguists are all thoroughly trained and have regular QA checks.
Security checks where required - e.g., Interpreter DBS checks.
Management of familiarity / community issues to avoid conflict of interests.
Efficient management of Interpreter bookings: 2 check-ins required for each assignment - reducing unnecessary expenditure.
What Our Customers Say
“Wow! Thanks Neil, we didn’t expect to secure a booking [at such short notice]. Thank you.” - Metropolitan Borough Council
“Many thanks for the support from your Interpreter - she was absolutely brilliant, so calm and direct - really helped us both; myself and customer. We might need to book you again, as she really helped to calm client from the other end of the phone. Appreciate this guys - Talking Heads, you are doing great.” - South Yorkshire Housing Association
“The Social Worker gave the Interpreter ‘10 out of 10’. She particularly said to me that the service that Talking Heads gives surpasses anything used previously.” - City Council
“We really appreciate the quality of your services and will certainly be back in future.” - Hope For Justice
“Both leaflets have been translated to Arabic in a brilliant way. Thank you to your team for all your help and patience. The reviewers were very impressed with the quality of your work.” - British Thyroid Foundation
Public Sector Translation Made Possible Through Us.
In challenging environments, our approach to translation services ensures communication is not lost. We provide attention to the details that other public service translation services may miss or fail to deliver. We take language services seriously and understand how important a reliable and customer-focused solution is to your success. Covering all languages, there isn’t a situation we cannot manage within public service or that we are unprepared for. Delivering Public Sector / Social Services translation services requires access to interpreters who have the necessary experience and who have been there before. Whether it is an interpreter needed quickly for a court appearance or over the phone telephone interpreting, or at-home visits, we have the people with the required skillset.
As well as interpreters who provide face to face public sector language services, we have a worldwide network of linguists and in-house staff who provide document translation, as well as managing the various needs and requirements for your sector. For over 20 years, we have offered a unique level of care and attention to ensure our clients are receiving world-class solutions from a comprehensive language services provider. Our professional and proactive approach to any public sector translation requirements ensures you will get what you need every time.
We want our work to enhance and help your work, as we have already provided for many clients over the years, including various Borough and City Councils. Please get in touch to see what our public sector language services can do for you.